GETTING STARTED
How we start, together
Every organisation is different, so we begin by listening. We walk beside you at every step, at a pace that suits your team, rather than handing you a system and leaving you to work it out.
The five stages of getting started
Many organisations start using AgedCare AI within about a month, with connections to their own data sources following after that.
1
We listen
We learn about your goals, your challenges and what success looks like for you, before we talk about any technology at all.
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A conversation with your leadership and quality team
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Understanding your biggest time pressures and pain points
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Agreeing what "better" looks like in the first six months
4
We prepare your people
Friendly, hands on training so every staff member feels comfortable, regardless of how confident they are with technology.
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Short, practical sessions for frontline staff
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Deeper sessions for managers, quality teams and administrators
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Simple guides your team can come back to any time
2
We look at your systems
We learn about the software you already use, so AgedCare AI fits in with how your team already works.
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A short discovery session with your IT contact or vendor
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Mapping which systems hold clinical, financial, rostering and training information
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Agreeing which pillar and which modules to start with
5
We support the change
We stay with you after launch, helping the new way of working become part of everyday care rather than a one-off project.
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Regular check-ins in the first months after go-live
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Reviewing usage and refining how tools are set up
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Planning the next module or pillar once the first is embedded
3
We check your information
We make sure your records and policies are ready to give good answers from day one.
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Reviewing your current policy and procedure library
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Flagging anything out of date or missing before go-live
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Setting up secure connections to the systems you already use
What to expect along the way
A few things organisations tell us they appreciate about working with us.
No big bang
You can start with a single tool, such as AskMe or Documents, and expand once your team is comfortable.
A named contact
You work with a consistent team who gets to know your organisation, not a rotating help desk.
Training that fits real shifts
Sessions are short, practical and scheduled around your rosters, not a full day out of care.
Your own name on it
​Because AgedCare AI is white label, your team can see it under your own organisation's name from day one.
Questions about getting started
For the full list of questions, visit our common questions page.
