Privacy Policy

Last updated: May 2024

This Privacy Policy explains how we collect, use, disclose, and protect personal information related to our reports and AI services in the aged care industry. We are committed to safeguarding the privacy of individuals and ensuring the security of their data.

1. Information We Collect

1.1 Personal Information: We may collect personal information that you voluntarily provide to us, such as names, contact information, and any other relevant data necessary to provide our reports and AI services in the aged care industry.

1.2 Aged Care Data: In order to generate accurate reports and provide AI services, we may collect and process data related to aged care, including health records, medical history, care plans, medication information, and other relevant information necessary for our services.

1.3 Usage Information: We may automatically collect certain information about how users interact with our services, including IP addresses, device information, browser type, operating system, usage patterns, and other analytical data to improve our services and user experience.

1.4 Cookies and Similar Technologies: We may use cookies and similar technologies to enhance user experience, personalize content, and analyze user behavior. Users can manage their cookie preferences through their browser settings.

2. How We Use Your Information

2.1 Provision of Services: We use the information we collect to deliver, maintain, and improve our reports and AI services in the aged care industry. This includes generating personalized reports, providing AI-based insights and recommendations, and facilitating communication between caregivers and relevant stakeholders.

2.2 Data Analysis and Improvement: We may analyze aggregated and anonymized data to improve our services, develop new features, and conduct research in the aged care industry. This analysis will not include personally identifiable information.

2.3 Communication: With user consent, we may send relevant communications, updates, and promotional materials related to our reports and AI services in the aged care industry. Users can opt out of these communications at any time.

2.4 Data Security and Integrity: We take reasonable measures to protect the security and integrity of personal information collected and stored. We implement technical and organizational measures to prevent unauthorized access, use, or disclosure.

3. Data Sharing and Disclosure

3.1 Service Providers: We may engage trusted third-party service providers to assist us in operating our services, such as hosting providers, data analytics platforms, and customer support tools. These providers are bound by confidentiality agreements and are required to maintain the security of your information.

3.2 Legal Requirements: We may disclose personal information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, as well as the rights, property, or safety of our users or others.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of our assets, personal information may be transferred or disclosed as part of the transaction. We will notify users via email and/or prominent notice on our website regarding any change in ownership or control of personal information.

4. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5. Your Rights and Choices

Users have the right to access, correct, update, and delete their personal information. Users may also have the right to object to or restrict certain processing activities or to request a copy of their personal information in a portable format. Please contact us using the information provided below to exercise these rights.

6. Third-Party Links

Our services may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy does not apply to third-party websites or services. We encourage users to review the privacy policies of any third-party websites or services they visit.

7. Security Measures

We implement reasonable security measures to protect the confidentiality, integrity, and availability of personal information. However, please be aware that no method of transmission or storage is completely secure. We cannot guarantee absolute security but will make every effort to prevent unauthorized access, use, or disclosure of personal information.

8. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of any material changes by posting the updated Privacy Policy on our website or sending a notification. Please review this Privacy Policy periodically for any updates.

9.Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices in the aged care industry, please contact us at: enquiries@AgedCareAI.com.au